Quotes by: Sanjay Kumar

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Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model.
Sanjay Kumar
As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.
Sanjay Kumar
Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.
Sanjay Kumar
India has the unique advantages of having the biggest domestic market and this should support IT companies.
Sanjay Kumar
But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.
Sanjay Kumar
Clearly, every company needs a leader. That's an important part of being the CEO of the company.
Sanjay Kumar
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Sanjay Kumar
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