Quotes by: W. Edwards Deming
In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
Rational behavior requires theory. Reactive behavior requires only reflex action.
When a system is stable, telling the worker about mistakes is only tampering.
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
The big problems are where people don't realise they have one in the first place.
My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
If you can't describe what you are doing as a process, you don't know what you're doing.
It is not enough to do your best; you must know what to do, and then do your best.
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.
People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it.
The result of long-term relationships is better and better quality, and lower and lower costs.
American management thinks that they can just copy from Japan. But they don't know what to copy.